01257 474777


Terms and Conditions


  • Terms - The terms and conditions apply to all orders.  By placing an order with Gifts2Impress, you are agreeing to these terms and conditions. We accept no responsibility for any failure or delay in carrying out our obligations under the contract caused by circumstances outside our reasonable control.


  • Web content - Although some products featured on this website may include company logos, these are for display purposes only and do not mean that Gifts2Impress necessarily supplied the item to the company concerned. Please note that our website may sometimes feature links to other websites that we have no control over the content of, and can take no responsibility for them.
  • Prices - The prices shown on this website are guide prices only and may be adjusted according to individual requirements or to take account of any unforeseen additional charges. Final quotes will be confirmed only after receipt of artwork and full job specification. Please note that all prices are subject to VAT at the current rate and do not include delivery or other associated charges.
  • Payment - When placing an order, existing account holders must then make full payment within 28 days of invoice. For new accounts, full payment must be made at the time of placing the order.  We will open an account for new clients after three pro-forma payments within a 12 month period.  When you place an order using a credit/debit card on our website, you are agreeing to our terms and conditions.  Online payment facilities are available or payment by telephone is also accepted if preferred.
  • Products - While every effort is made to accurately describe and portray our products on the website and in brochures, we cannot guarantee accuracy and will not take any responsibility for any misleading description or any resulting loss. We reserve the right to amend the details and designs of products illustrated on the website and in brochures without notice.
  • Samples - We are happy to provide samples on request and these will be charged with the exception of plastic pens. This cost will be redeemed against the placement of the first order.


  • Quantity - The final, delivered quantity may be within 5% of the amount ordered and you will be charged at the agreed rate for the amount delivered. If you need to change quantity prior to processing the order, this must be made in writing and will be treated as a separate contract unless you notify us before any work begins on the original order.


  • Small orders - We can sometimes arrange for you to receive a smaller quantity than that displayed on the website or brochure, but this may incur an extra charge. Please ask about this when you order.


  • Colour - While Gifts2Impress will make every effort to match colour specifications, including pantone numbers and colour samples, as closely as possible, we cannot guarantee an exact match.


  • Trademarks - In supplying Gifts2Impress with any logo, trademark, graphic, picture or other artwork, you guarantee that you have unrestricted right to use, copy and distribute it in the form in which it will be used on the product (s) you purchase. Gifst2Impress may not be held liable for any claims that any products ordered by the customer violate the rights of a third party.


  • Finalising orders - You will receive a ‘proof’ of your artwork by email to show you how the final product will look. Gifts2Impress will not approve an order for print until final, signed off approval of the artwork has been received in writing from the client. We do not accept liability for any errors or omissions discovered after the order has been signed off.


  • Cancellation - We will charge for all cancelled orders, to include a charge for the work already carried out prior to cancellation.


  • Delivery and deadlines - Delivery times vary according to individual requirements. We may be able to offer express delivery on certain products, but this will be subject to additional charges in keeping with current commercial rates. We will always do our best to deliver on time, but will not accept liability for any loss arising from delay or error in the delivery of the goods. Lead times will begin from the time when Gifts2Impress receives written, signed off approval of the artwork from the client. All delivery charges on this website are quoted delivered to one UK address.


  • Risk - The risk of the goods will transfer to the buyer at the address stated on the order upon delivery, but the goods will remain the property of Gifts2Impress until full payment is received. In the event of non-payment, we reserve the right to remove those goods and to enter the address stated on the order to repossess those goods. By agreeing to these terms and conditions, you give us permission to enter your premises to repossess goods which are not paid for within the specified time.


  • Loss/damage - You must carefully check all goods when they are delivered and confirm receipt. You must notify Gifts2Impress in writing of any loss or damage of the goods in transit, or of any claims regarding the quality or quantity of the goods, to reach us within five days of receiving your order. In respect of non-delivery, you must send your claim in writing to reach us within four days of receiving our invoice.


  • Overdue payment - We are entitled to pursue payment of overdue payments any time after the payment becomes due and may charge you for any legal or collection fees incurred as a result.